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nCare

Intake & Access

The Digital Front Door

We automate patient access to capture data accurately from the very first touchpoint, drastically reducing downstream denials and manual data entry.

Capture it right the first time.

The intake process is the foundation of every patient journey. When data is captured incorrectly, or not at all, at the front door, the downstream impact cascades through clinical workflows, billing cycles, and revenue performance.

nCare's Intake & Access module replaces fragmented, manual processes with an intelligent, automated system that verifies eligibility, secures authorizations, and onboards patients digitally, all before the first appointment.

How it works.

1
Step 1

Referral Received & Captured

Every referral, whether fax, electronic, or phone, is captured digitally and entered into a centralized queue with full patient demographics and clinical context.

Fax Referral
PATIENT
DOB
INSURANCE
DX CODE
Referral Type
PT
OT
ST
Patient
Jane Doe
99%
DOB
03/15/1985
98%
Insurance
Aetna
97%
Dx Code
M54.5
94%
Extraction complete
Fax Referral
PATIENT
DOB
INSURANCE
DX CODE
Referral Type
PT
OT
ST
AI Extracting
Patient
Jane Doe
99%
DOB
03/15/1985
98%
Insurance
Aetna
97%
Dx Code
M54.5
94%
Extraction complete
2
Step 2

Eligibility Verified in Real-Time

Before scheduling begins, our system runs real-time eligibility checks against all major payers, flagging issues before they become denials.

JD
Jane Doe
New Patient
Aetna
Verified
VERIFIED
Member ID
AET-4821
Coverage
Active
PT Visits
30 left
Cleared for scheduling
Eligibility Check
4 Patients
JD
Jane DoeAetna
Active
MS
Mark SmithBCBS
Active
RK
Rita KumarCigna
Pending
AP
Alex ParkUHC
Active
JD
Jane Doe
New Patient
Aetna
Verifying...
VERIFIED
Member ID
AET-4821
Coverage
Active
PT Visits
30 left
Cleared for scheduling
3
Step 3

Authorization Secured Automatically

Required prior authorizations are identified, submitted, and tracked automatically. Status updates flow back to the scheduling team without manual effort.

JD
Jane Doe
PT Evaluation
Approved
Auth #
ATN-78234
Valid Until
06/30/26
Visits
12 approved
Frequency
2x / week
Auto-approved in 2 hours
Prior Auth Queue
4 Requests
JD
Jane DoePT Eval
Sending
MS
Mark SmithMRI Lumbar
Review
RK
Rita KumarOT Assessment
Approved
AP
Alex ParkPT Therapy
Approved
JD
Jane Doe
PT Evaluation
Approved
Auth #
ATN-78234
Valid Until
06/30/26
Visits
12 approved
Frequency
2x / week
4
Step 4

Patient Onboarded Digitally

Patients receive digital intake forms, consent documents, and appointment details. Everything is completed and verified before arrival, creating a seamless first visit.

Digital Onboarding
Sent
JD
Jane Doe
Tomorrow 9:00 AM
Insurance CardDone
Medical HistoryDone
HIPAA ConsentDone
Payment MethodPending
Progress75%
Digital Onboarding
Sent
JD
Jane Doe
Tomorrow 9:00 AM
75%
Insurance CardDone
Medical HistoryDone
HIPAA ConsentDone
Payment MethodPending
JD
Jane D.
New Patient
READY
March 2026
AI-optimized
Mon
Tue
Wed
Thu
Fri
9 AM
10 AM
11 AM
1 PM
2 PM

Confirmed

Wed, Mar 4

11:00 AM

Best match of 3 optimal slots

Ready to fix your front door?

Let's discuss how automated intake and access can reduce denials and accelerate your patient onboarding.

Request a Demo